Support

We answer in order, usually within a day.

How to reach us

• Support on Telegram: @lutsiya_support_bot — questions about payments, subscriptions, refunds and how the service works.
• VK community: vk.ru/club239716542 — news and community messages.
• Lucia bot: @lutsiya_bot — the /privacy and /terms commands show the documents right in the chat.

What we help with

• payments and receipts (payments via PLATEGA, SBP / QR);
• cancelling the subscription and refund terms;
• problems accessing the deep reading or your private link;
• data deletion — on request, per the privacy policy (in Russian).

Before writing

Check the FAQ — the answer may already be there. If not, write to support and we'll sort it out.